Frequently Asked Questions

Why do I want my student to live at a Horizon community?

​Horizon goes above and beyond to exceed expectations in every facet of the student housing experience. With market-leading customer service, we strive to proactively anticipate both the needs of our students and their loved ones.

Horizon serves more than 15,000 students, and universities across the country. With 20+ years of professional management experience, Horizon Communities are designed specifically for the student experience.

We have tried to anticipate every need and convenience to make our community your student’s home-away-from home. An environment where their safety and school spirit can thrive.

How is Horizon responding to Covid-19?

​Horizon has implemented new cleaning procedures at all of our communities nation-wide. This includes sanitation of common spaces and amenities, reduced hours for deep cleaning and social distancing guidelines. Prior to moving in, your student’s apartment home will be professionally cleaned and sanitized. We are happy to explain all the unique actions our team is taking.

Do we need Renter’s insurance?

As a company, we require all residents have $100k liability coverage. Horizon offers an internal plan meeting this criteria for a low price of $12 per person per month. Personal content coverage is optional, but can be added for an additional $5. For a total of only $17 per month, any necessary protection will be covered. If you choose to opt out of the internal plan, third-party plans must meet the minimum liability coverage requirement (including personal contents if preferred) and be uploaded properly.

What is RENT PLUS?

Build your credit by paying your rent on time! Rent Plus is an add-on service that enables you to build your credit by simply paying your rent on time. This means no additional lines of credit, no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Rent Plus will take care of the rest. Ask the office for details about enrolling!

What is an RV Index?

​The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors.  By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved.  Instead of just credit score and income, the index looks at several factors such as:
 
1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
4. Collections
5. Ratio of positive to negative credit lines

Do you offer roommate matching?

​Yes, we offer a roommate matching program. The primary applicant will fill out a roommate matching questionnaire and then we will place them with roommates who share similar preferences. 

Are you pet friendly?

Yes, cats and dogs that follow our breed restrictions are allowed. The standard Pet Addendum must be completed and signed and all roommates living the in apartment home must agree in writing to live with the pet before the pet will be approved by management. There is a $500 pet deposit/fee that will need to be paid before the pet can stay at the community. Rent for pets is very affordable. There is a of $30/month pet rent. 
 

What is included in my rent?

​The base rent includes wireless internet. Electricity, water, trash and sewage are billed separately each month in the form of a utility bill. Cable is not included.

How do I qualify?

​There are multiple ways to qualify. First, the primary applicant can self-qualify if they meet 3x the monthly rent, have well established credit, and pass a standard background check. Payment of a security deposit might be required before lease can be approved. Second, primary applicant can add a guarantor (cosigner) to the account. Guarantor must make at least 4x the monthly rent and have well established credit. Payment of a security deposit might be required before lease can be approved. In some cases, financial aid can be used as an additional source of income. Please contact Leasing Office for additional details. 

I'm a guarantor on the lease. What does that mean?

​Once approved as a guarantor, you act as a cosigner on the lease. Your name is not listed on the lease, but you are equally responsible for all monetary obligations. In the event the lease is broken you will be affected as well. 

An unforeseen circumstance arose. Can I cancel my lease?

​Unfortunately, there is not a lease cancellation policy. You would have to find a lease takeover. Please contact the Leasing Office for additional details. 

What is due before I move-in?

​Your first rent installment, move-in fee, and recurring charges must be paid in full before the move-in day. Please note that we do not prorate rent.